Shipping Returns and Refunds
Effective Date: 26.07.2026
Shipping
Every Shevelo garment is made to order, helping us reduce waste and avoid unnecessary inventory.
Production Time
Orders are typically produced within 2–5 business days before being shipped.
Production times may be slightly longer during holidays, sales or periods of high demand.
Shipping Times
Delivery times vary depending on your location and the fulfilment partner used for your order.
Estimated delivery times are provided during checkout and may vary due to carrier delays or customs processing for international orders.
Once your order has been shipped, you'll receive a confirmation email with tracking information (where available).
Returns & Refunds
Because every item is made especially for you, we do not accept returns or exchanges for:
- Change of mind
- Incorrect size selection
- Ordering the wrong colour or design
Please review the product description and size guide carefully before placing your order.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us within 14 days of receiving your order.
We'll gladly arrange a replacement or refund where appropriate.
To help us resolve your request quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
Refunds
If a refund is approved, it will be processed to your original payment method.
Please allow 5–10 business days for your bank or payment provider to complete the refund.
Exchanges
As all products are made to order, we do not offer standard exchanges.
If there is a manufacturing fault or we have sent the incorrect item, we'll replace the product at no additional cost.
Order Changes & Cancellations
Because production begins quickly after an order is placed, orders may only be changed or cancelled within 12 hours of purchase.
After this time, we may no longer be able to modify or cancel your order.
International Orders
International customers may be responsible for any customs duties, import taxes or other fees charged by their local authorities.
These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.
Contact Us
If you have any questions about your order, shipping, returns or refunds, we're happy to help.
Shevelo
Email: sales@shevelo.store
Website: www.shevelo.store