Shipping Returns and Refunds

Returns & Exchanges Policy

At Shevelo, every garment is made to order specifically for you. Because we print on demand to reduce waste and keep our operations sustainable, we handle returns and sizing adjustments with a focus on simplicity and minimizing hassle for you.

The 100% Fit Guarantee (Size Exchanges)

We want you to love how your apparel fits. Because sizing can vary depending on the cut and fit, we offer a hassle-free Size Replacement Guarantee within 14 days of delivery:

  • Keep Your Original Item: No need to package, print shipping labels, or drop off parcels at the post office. You get to keep the original item—wear it, save it, or pass it on to a friend.

  • Replacement at Cost: We will issue a replacement in your updated size for a flat production and re-shipment fee ($15 USD / $22 AUD), which covers the exact cost to print and ship a brand-new garment directly to your door.

To request a size exchange, simply contact our support team at sales@shevelo.store with your Order Number, Item Name, and the New Size you need.

Damaged, Defective, or Misprinted Items

If your order arrives damaged, defective, or with a printing error, we take 100% responsibility.

  • Please email sales@shevelo.store within 14 days of receipt with your Order Number and 2–3 clear photos showing the issue.

  • Once verified, we will immediately process and ship a free replacement order at zero cost to you, or issue a full refund to your original payment method.

Cancellations & Order Modifications

Because orders are sent to production automatically shortly after placement, order cancellations or changes (address, size, design) can only be processed within 2 hours of purchase.

After 2 hours, your item has entered production with our printing partners and cannot be canceled or modified.

Returns for Change of Mind / Full Refunds

Because all items are custom-printed upon ordering, we do not accept physical returns or issue full refunds for change of mind.

If you are unsatisfied with your item for any reason, please reach out to us at sales@shevelo.store. We evaluate every situation individually and are committed to making things right through store credit or replacement options.